Promotions and Discounts Policies

General Conditions of Promotions

These general conditions for promotions are applicable to each and every one of the promotions published on shop.viveprimal.com

Likewise, all indications, rules and conditions of a specific promotion are part of these general conditions. In the event of a conflict between general or specific promotions, the specific conditions of each promotion will prevail.

The general conditions of use of the websites owned by PRIMAL FX, LLC., including the published terms and conditions of use and the Privacy Policy, are also applicable to these general conditions.

PRIMAL FX, LLC. reserves the right to modify the conditions of its promotions (and any of the terms of use of the PRIMAL FX, LLC. websites) at its sole discretion, with the commitment of publication on the respective website.


 Promotion

Promotion is understood as a right to a benefit (discount, gift card, gift item, etc.), for a specific period of time and under the particular conditions published for each promotion.

Said benefit will be applicable and valid on the shop.viveprimal.com website and for an Order or order that meets the conditions of each promotion.

Promotions are subject to availability. Specifically, PRIMAL FX, LLC. reserves the right to cancel a Promotion and/or refuse to use a promotional code when the total value of the promotional codes already enjoyed exceeds a certain amount. Consult the specific bases of each promotion to see the amount in each case.

 

How to benefit from Promotions

You can only benefit from a Promotion for an order that meets the requirements for enjoying it and that you place through shop.viveprimal.com and entering the corresponding promotional code in the shopping cart.

You will only be able to benefit from a Promotion if you are registered with us.

Promotions can only be used at the same time as placing an order that meets the particular requirements of each promotion. In no case may they be applied to an Order already placed.

Promotions cannot be accumulated for the same Order. A Promotional Code cannot be used in conjunction with any other.

To benefit from a Promotion, you must enter your Code at the relevant time in the online purchase process of an order that meets the requirements to enjoy the promotion.

Promotions have no monetary value and cannot be exchanged for cash (or for benefits in kind, unless the object of the promotion is a gift voucher).

Any amounts left over after using a Promotion cannot be transferred or refunded.

The Promotions will only be valid during the period indicated and on the dates and for the products specified in each promotion. Promotions may be limited to a maximum number of discounts, coupons or promotional codes.

The amount of the discount for a Promotion is indicated in the individual requirements of each promotion.

When the enjoyment of a Promotion is subject to a minimum spending requirement and with respect to the purchase of certain products, it will be communicated when the Promotional Code is issued. If promotions are subject to a minimum purchase amount, shipping costs are not included in this amount.

Where a Promotion has been communicated by email, the Promotion Code will not be transferable and the email address provided in the Order must match the email address to which the Promotion was sent.

 

Cancellation, change and compensation of reservation of orders with discounts

In the case of a discounted order:

  • If you cancel an order you will not be entitled to a refund of the discount or to be offered the Promotion again; Each promotion runs out at the time you give your consent to purchase.
  • In the event of a return and refund, you will be refunded the amount you paid for the purchase and in no case will you be credited, in whole or in part, for the amount of the discount.
  • If you change that order, you will not be entitled to a refund of the Discount or to be offered the Promotion again; If the order is maintained and the only modifications are product additions, the Discount value will be maintained. If by modifying the order you do not or no longer comply with the Promotion requirements, it will not apply to you.

 

Rejection and cancellation

  • PRIMAL FX, LLC. reserves the right to cancel a Promotion or refuse to take advantage of a Promotion if it reasonably believes that the Promotion is being used in an illegal, illicit, abusive or fraudulent manner. Among others, purchases made by the same person (natural or legal) through different user accounts to take advantage of the same promotion more than once are considered fraudulent, abusive or improper use.
  • Yes PRIMAL FX, LLC. If you reject a promotional discount presented as part of an order for any reason, we will inform you of the correct order amount before accepting payment in order to give you the opportunity not to proceed with the order.

 

Limitation of liability

PRIMAL FX, LLC. will not accept any liability to a customer for any financial loss arising from the rejection, cancellation or withdrawal of a Promotion, or for a customer's non-use or inability to use a Promotion for any reason.

 

Applicable Legislation and Jurisdiction

Any controversy or conflict that may arise as a result of the Promotions will be resolved in accordance with the laws in force in the United States of America.

 

Promotions and discounts on birthdays

These policies and conditions apply to the use of coupons or birthday promotions offered by PRIMAL FX, LLC. and applicable at shop.viveprimal.com .

 

PLEASE READ THIS INFORMATION CAREFULLY BEFORE PARTICIPATING IN BIRTHDAY PROMOTIONS, GIFTS OR COUPONS. BY PARTICIPATING, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

 

Birthday Promotion Eligibility:

  1. To be eligible for these types of promotions and receive a birthday gift, the customer must have made at least one purchase in our store before their birthday.
  2. Birthday gifts are only available to customers who register in the birthday form with the same email that made their purchase at shop.viveprimal.com . (➜ See form here)
  3. If your first registration in the birthday form is made on a date after your birthday , you will receive the gift email next year on your birthday.
  4. When registering on the birthday form you must provide your complete and accurate birthday.

 

Obtaining the Gift:

  • On your birthday, you will receive an email where we will indicate the birthday gift.
  • In the e-mail we will indicate the days of validity of your gift.

 

Discount coupon use limit

  • If you have received a coupon you can only use it once.
  • The coupon is non-transferable and can only be used by the account holder.
  • The coupon will be valid to use with the email address that received the coupon.
  • The coupon is only valid for purchases made in our online store shop.viveprimal.com
  • The discount provided by the coupon will be applied to the total purchase, excluding shipping costs or other additional charges .
  • Coupon cannot be combined with other promotions, coupons or discounts unless otherwise specified.
  • If you want to know how to use the coupon ➜ click How to redeem my coupon?
  • The validity period of the coupon will be that indicated in the email where you received it.

 

COUPON RESTRICTIONS AND LIMITATIONS:

  • Coupons have no cash value and cannot be redeemed for cash.
  • Coupons can only be used for purchases at shop.viveprimal.com
  • Coupons cannot be used to purchase gift cards.
  • No refund or exchange will be issued if the value of the coupon exceeds the total purchase.
  • PRIMAL FX, LLC. reserves the right to modify or cancel birthday coupons at any time without prior notice.

 

THESE POLICIES AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. IT IS THE CUSTOMER'S RESPONSIBILITY TO REGULARLY REVIEW THESE POLICIES AND CONDITIONS TO BE AWARE OF ANY MODIFICATIONS. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THE USE OF THE GIFTS, PROMOTIONS OR COUPONS, PLEASE FEEL FREE TO CONTACT US.