SECURITY AND FRAUD
Learn to recognize fraud attempts
At Primal FX , we are committed to your health and well-being, and we know how important it is that you receive authentic, high-quality products. However, sometimes unauthorized stores and websites try to trick consumers with counterfeit products that do not meet our standards. To help protect you and ensure that you always shop safely, we have created this guide to help you identify official Primal FX products, stores, and accounts, as well as avoid falling victim to scams.
How to identify fake social media accounts and pages?
Avoiding falling for fake websites or accounts is key to protecting your purchase and your safety. In this guide, we give you the most important tips to recognize fraudulent pages and ensure that you are always interacting with our official accounts and authentic products.
Our official stores and websites
To ensure you are purchasing authentic products, always use our official platforms.
This is the only authorized website for the purchase of Primal FX products:
Official website: viveprimal.com
If you find other pages offering our products, we recommend that you contact us immediately to verify their authenticity.
We do not have distributors, agents, representatives, nor do we sell wholesale. We market our products directly.
However, there are people who buy from us to resell in various countries. We are not responsible for them, we do not follow them, nor do we know them.
Official social networks
Primal FX is a creation of DR. LUDWIG JOHNSON who has made available to his patients and followers dietary and nutritional supplements to improve health under the Protocols he has created and made available for free on our website viveprimal.com
DR. LUDWIG JOHNSON has ONE Instagram account: @ludwigjohnson (Verified Account ☑️) with over 2.4 million followers. Make sure it is the one with the blue check.
As part of our information channels, at Primal FX we have other official networks which ARE NOT USED to interact with our clients, since their ONLY OBJECTIVE is to inform, through them, aspects of interest to you. Our official networks are:
- Dr. Ludwig Johnson's Instagram : https://www.instagram.com/ludwigjohnson/
- Primal FX Instagram : https://www.instagram.com/viveprimal/
- YouTube : https://www.youtube.com/@Viveprimal
- Facebook : https://www.facebook.com/VivePrimal
Any other account impersonating Primal FX or Dr. Ludwig Johnson should be reported as fake.
How to identify fake products?
To ensure you are purchasing an authentic Primal FX product, here are some tips to help you identify fraudulent products and stores:
Suspiciously low prices
If you find products with prices significantly lower than in our official store, be careful.
Unauthorized stores often lure customers with extremely low discounts that we cannot offer in our official store.
Packaging and labels
Always check that the product packaging matches the images on our official website.
If the product includes a QR code or security label, make sure it works and redirect to the official Primal FX page.
Product quality
Counterfeit products often have noticeable differences in packaging quality, logo design, or even the scent or texture of the product. If you notice anything unusual, please contact us immediately.
Where to buy authentic Primal FX products?
At Primal FX, we do not have distributors, agents, representatives, or wholesalers. We market our products directly through our official online store and our warehouse in Miami, Florida.
However, there are people who buy from us to resell in various countries. We are not responsible for them, we do not follow them, nor do we know them.
If you find our products anywhere else, they are likely counterfeit.
To ensure you are purchasing genuine Primal FX products, follow these steps:
- Buy only from our official website: viveprimal.com. Any other website offering our products is not authorized. You will reach the official store from the viveprimal.com website by clicking on Store.
- Visit our Warehouse: If you are in Miami, you can buy directly from our warehouse. It is the only authorized point of sale outside of our website. Find the address of our warehouse here. To avoid delays when purchasing products directly from the warehouse or not finding the products you need, we recommend that you make your purchase online and select PICKUP at the end of the purchase.
- Avoid third-party platforms: If you find Primal FX products on other e-commerce sites, social media, or unauthorized brick-and-mortar stores, they are likely fake.
If you have any doubts about the authenticity of a site or product, please contact us for confirmation before making a purchase.
What to do if you find a fake product or store?
If you find a website, social media account or product that you suspect is fake, we ask you to follow these steps:
- Do not complete the purchase on that suspicious site or account.
- Take screenshots of the website or store, and write down the URL.
- Please contact us immediately to verify authenticity or so we can take appropriate action. To contact our customer service team, please click on the following customer service link
- Report the website or social media account using reporting tools on platforms such as Facebook, Instagram, Tiktok or Google.
Consequences of buying counterfeit products
Buying counterfeit products not only affects your wallet, but can have a direct impact on your health. Counterfeit products may contain harmful or ineffective ingredients.
Additionally, when you purchase counterfeit products, you support illegal activities that harm both consumers and legitimate businesses.
How to stay safe when shopping online?
We recommend that you follow these tips to protect yourself while shopping online:
- Always buy from our official website: Only use viveprimal.com to purchase authentic Primal FX products.
- Use secure payment methods: Always use secure payment methods, which offer greater security and protection to the buyer. Available payment methods: Debit and Credit Cards accepted in the USA; PayPal; AmazonPay; Zelle; Transfers or deposits into our bank account in the USA.
- Check the website URL: Before making any purchase, make sure the URL is correct and the connection is secure.
Contact us
If you have any doubts about the authenticity of a product or store, or if you believe you have been a victim of fraud, we are here to help. Please feel free to contact us via our contact form.