Learn to recognize fraud attempts
At Primal FX , we are committed to your health and well-being, and we know how important it is that you receive authentic, high-quality products. However, sometimes unauthorized stores and websites try to trick consumers with counterfeit products that do not meet our standards. To help protect you and ensure that you always shop safely, we have created this guide to help you identify official Primal FX products, stores, and accounts, as well as avoid falling victim to scams.
How to identify fake social media pages and accounts
Avoiding falling for fake websites or accounts is key to protecting your purchase and your security. In this guide, we give you the most important tips to recognize fraudulent pages and make sure you are always interacting with our official accounts and authentic products.
Our Official Stores and Websites
To ensure that you are purchasing authentic products, always use our official platforms. This is the only official page for purchasing Primal FX products:
Official website: viveprimal.com
If you find other pages offering our products, we recommend that you contact us immediately to verify their authenticity.
Our Official Social Networks
Social media is a key tool to connect with you, share information, and offer authentic promotions. Only our official accounts are authorized to speak on behalf of Primal FX and its creator, Dr. Ludwig Johnson. Make sure to follow us only on the following channels:
- Dr. Ludwig Johnson's Instagram : https://www.instagram.com/ludwigjohnson/
- Primal FX Instagram : https://www.instagram.com/viveprimal/
- YouTube : https://www.youtube.com/@Viveprimal
- Facebook : https://www.facebook.com/VivePrimal
Any other account impersonating Primal FX or Dr. Ludwig Johnson should be reported as fake.
How to Identify Counterfeit Products
To ensure that you are purchasing an authentic Primal FX product, here are some tips to help you identify fraudulent products and stores:
Suspiciously Low Prices
If you see products with prices significantly lower than in our official store, be careful. Unauthorized stores often lure customers with extremely high discounts that we cannot offer in our official store.
Packaging and Labels
Always check that the product packaging matches the images on our official website.
If the product includes a QR code or security label, make sure it works and redirects to the official Primal FX page (viveprimal.com)
Product Quality
Counterfeit products often have noticeable differences in packaging quality, logo design, or even the scent or texture of the product. If you notice anything unusual, please contact us immediately.
Where to Buy Authentic Primal FX Products
At Primal FX, we do not work with third-party resellers or distributors. Authentic products are only available through our official online store and warehouse in Miami. If you find our products anywhere else, they are likely counterfeit.
To ensure you are purchasing genuine Primal FX products, follow these steps:
- Buy only from our official website: viveprimal.com. Any other website offering our products is not authorized. You will reach the official store from the viveprimal.com website by clicking on Store.
- Visit our Warehouse: If you are in Miami, you can buy directly from our warehouse. It is the only authorized point of sale outside our website. Find the address of our warehouse here
- Avoid third-party platforms: If you find Primal FX products on other e-commerce sites, social media, or unauthorized brick-and-mortar stores, they are likely fake.
If you have any doubts about the authenticity of a site or product, please contact us for confirmation before making a purchase.
What to Do If You Find a Fake Product or Store
If you find a website, social media account or product that you suspect is fake, we ask that you follow these steps:
- Do not complete the purchase on that suspicious site or account.
- Take screenshots of the website or store, and write down the URL.
- Please contact us immediately to verify authenticity or so we can take appropriate action. To contact our customer service team, please click on the following customer service link
- Report the website or social media account using reporting tools on platforms such as Facebook, Instagram, Tiktok or Google.
Consequences of Buying Fake Products
Buying counterfeit products not only hurts your wallet, but can have a direct impact on your health. Fake products may contain harmful or ineffective ingredients. Plus, when you buy counterfeit products, you support illegal activities that harm both consumers and legitimate businesses.
How to Stay Safe When Shopping Online
We recommend that you follow these tips to protect yourself while shopping online:
- Always buy from our official website: Only use viveprimal.com to purchase authentic Primal FX products.
- Use secure payment methods: Always use secure payment methods, such as credit cards or PayPal, which offer greater security and protection to the buyer.
- Check the website URL: Before making any purchase, make sure the URL is correct and the connection is secure.